Do you provide clinicians?
No. Omni is software for practices that run care with their own physicians and nurse practitioners, whether employed or contracted. Omni credentials them, routes each case to someone licensed in the patient's state, and tracks their queues and availability.
Which pharmacies can we use?
The pharmacies you already work with, including compounding pharmacies. You map each state and program to a pharmacy partner, and Omni matches signed prescriptions to it. Connections to e-prescribing networks and pharmacy systems are in integration.
Does Omni replace our EHR?
For the programs you run on Omni, yes: it includes its own medical record, stored as standard FHIR resources with an append-only copy of every clinical record. If you need to keep another EHR alongside it, talk to us about how the two should exchange data.
Can we bring our existing patients and records?
Yes. The Data Hub imports patient lists and records from your current system's exports (CSV, Excel or JSON) and reads documents such as lab reports, referral letters and medication lists, including scans and photos. Every extracted value shows where it came from, and your team reviews it before it's added to the chart, labeled as imported.
Is Omni HIPAA compliant?
Omni is built for HIPAA: isolated, encrypted environments on HIPAA-eligible AWS services, role-based access, a write-once audit log and a 180-control compliance tracker. HIPAA compliance also depends on contracts and on how each practice operates, so Omni signs a business associate agreement with your practice, and real patient data enters only after our production go-live checklist is complete. Ask us for our current status.
Can we prescribe controlled substances, such as testosterone?
Omni enforces your controlled-substance policy by drug schedule and state at signing, can verify the prescriber's in-state DEA registration, and can block a signature or require an extra signing step. Prescribing controlled substances electronically also requires EPCS, and telemedicine prescribing must follow current DEA rules. We'll walk you through what applies to your program.
Do you use AI to make clinical decisions?
No. Eligibility, case access and prescribing safeguards are deterministic rules set by your clinical leadership, and no generative AI runs in Omni's clinical workflows today. When AI drafting arrives, it will only prepare drafts for a clinician to accept, edit or reject. Read how Omni's clinical decision support works.
Can we run more than one brand?
Yes. Each brand gets its own domain, colors, programs and portal features, with its own databases and encryption keys, while your team works across them from one set of consoles.
What about LegitScript?
Google, Meta and payment processors generally require LegitScript certification before you advertise prescription drugs or telehealth prescribing. LegitScript certifies your practice, not the software you run on, so certification stays with you. Omni's audit log, policy history and credentialing records give you much of the documentation reviewers ask for.
How long does it take to launch?
It depends on how many programs, states and clinicians you start with. Because brands, rules and routing are configuration, the timeline is driven by your decisions and credentialing rather than development. You'll get a dated plan after the discovery call.
What does it cost?
Pricing depends on the programs you run, the number of brands and your patient volume. Book a demo and we'll put together a proposal for your practice.